You can apply coupons to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continuing checkout, your order total will not reflect coupon discount.

NOTES:
1) Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
2) Coupons cannot be combined. You can only use one coupon code per order.

1. Payment Method
We accept Apple Pay, Google Pay, Visa, MasterCard, American Express, Discover Card, PayPal and Klarna

2. Payment Safty
The payment is completed through your bank card, so no card information is ever saved at Retrolife and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.

3. Information and Verification
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.

1. We will process your order within 1-2 business days.
2. Orders may be shipped using FedEx, UPS, or other carriers.
3. In the United States your order will be shipped from California warehouse.
4. If your order contains multiple items, it may ship from different warehouse locations.
5. Shipping Method & Delivery Time:

Shipping Method

Countries

Delivery Time

Shipping Cost

Standard Shipping

United States & Europe (Except United Kingdom) 

8 Business Days

Free

Expedited Shipping

United States & Europe (Except United Kingdom)

4-6 Business Days

$18.06

Priority Shipping

United States & Europe (Except United Kingdom)

2-4 Business Days

$43.17

6. Order tracking >>
Once your order has shipped, we will send you an email with your tracking number. This can be used to track your order.
7. *Note: We cannot ship items to P.O. Boxes, and APO/FPO/DPO addresses.
8. Please double-check your shipping address before submitting your order. If you happen to catch that you entered the wrong address, email us with the correct shipping address before your order is shipped: support@retrolifeplayer.com.

We want everyone to love the style of their space and understand that sometimes customers change their minds. For orders placed on Retrolifeplayer.com, the following return policies apply.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return

1). Our returns policy covers 60 days. If 60 days have passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
2). Please email support@retrolifeplayer.com first to get your exact return information first.
3). All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. All returns must be accompanied by a valid return authorization number (RMA) issued by Retrolife. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to the sender.
4). Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded. To set up a return for a refund please contact support@retrolifeplayer.com（TEL:8618816786055） or fill out a support request form.
5). Please be sure to include your order number and reason for your return when submitting your request

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@retrolifeplayer.com

Refund

You will receive an email once your return shipment has been received by us. We will refund your order within 3-5 business days of receipt.

Please allow 2-4 business days for the refund to appear on your original method of payment.

Every Retrolife product we sell is designed to meet and exceed your expectations. We are dedicated to providing excellent quality. Select all products purchased on our website that are warranted for one year from the date of purchase. ( * Our 1-year warranty service is limited to all purchases made directly from Retrolifeplayer.com. For purchases not made directly from Retrolifeplayer.com, please contact the retailer you purchased from.)

Before determining that your product is indeed malfunctioning, please consult your user manual for proper usage. If you have product questions outside the manual instructions, it is best to contact our Consumer Support Team for assistance.

If you find your unit to be malfunctioning, your warranty covers defects in materials and workmanship for a period of ONE YEAR (for qualified products) from the date of purchase on our website. If a defect exists, we will:

1. Troubleshoot and provide replacement parts as deemed necessary.
2. Exchange the product with a functional equivalent.