1. When will my order arrive?

If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped.

We make every effort to ship your order as soon as possible. However, please allow 1-3 business days for your order to process when calculating delivery dates. Note: Delays may occur due to severe weather and/or COVID-19.

Shipping Method Delivery Time
Free Standard Shipping 8-12 business days for delivery
Expedited Shipping 4-6 working days for delivery
Priority Shipping 2-4 business days for delivery

2. How do I return my product?

To return a product, fill out the form on Retrolifeplayer.com/contact with your order number, place of purchase, and other relevant information. After submission, we will contact you to begin the return process.

3. Can I request gift wrapping?

Please contact our customer service staff and present your identification to apply for a discount code. You can get in touch via:

Retrolife Facebook/Instagram Message

4. Can I request the Student/Teacher/Soldier Code?

Yes, Please contact our Support email or send an inbox message to our social media account.

Retrolife Facebook/Instagram Message

5. I placed my order and didn’t receive confirmation.

Be sure to check the email used to purchase the order, including the spam folder. If you have still not received confirmation, please fill out our support form at Retrolifeplayer.com/support. Our team will resend your confirmation and update your email addresses if needed.

6. How can I cancel my order?

Record Store/Vinyl orders cannot be canceled. To request a return, contact us with your order number.

You may cancel your order for our other products within one hour of ordering by submitting a form with your order number. You will receive a confirmation email once your order is fully canceled and refunded.

The refund can take 1-3 business days depending on your bank. After one hour, there is no guarantee we can stop the shipment before it leaves. If we are unable to cancel, contact us for a return authorization once you receive your order.

7. What if I typed in my address wrong?

Please fill out our form on our Support Page with your order # and the corrected address. Once your address is corrected, we will email you to confirm.

8. What is your warranty?

The return policy is for 60 days from the purchase date; however, our warranty is up to a 12-Month Warranty. After 60 days from the purchase date, we will assist in a replacement or merchandise credit provided the product is defective. If you need further assistance or clarification, please fill out the form on our Support Page.

9. What’s the best way to store my record player?

Keep record players in clean, dry locations. Keep all accessories with your unit such as the manual, power adapters, needles, etc. Do not stack anything on top of your vinyl OR record players.

10. USE & CARE

Please read Use & Care Instructions in its entirety prior to setting up and operating your Retrolife Product.
NOTE: As with any electronics maintenance, always unplug the unit from the power outlet to prevent the risk of electrical shock.


Needles can last up to 1000 hours depending on the condition of the records. We recommend cleaning your needle by using compressed air or a stylus brush to remove dust and debris as needed.
Wobble, sway, or speed-related issues are generally caused by a worn or old belt.
NOTE: Needles and Belts are consumable items that will need to be replaced as part of the regular care and maintenance of the product.
Static and hissing on the playback of the cassette are generally causes of a dirty tape deck. We recommend cleaning the tape deck assembly at least once every 24 hours of use.
Skipping-related issues are generally caused by a dirty CD player. We recommend cleaning CD/Recorder assemblies using a CD lens cleaning kit once a year depending on the actual usage of the unit.
Dust frequently with a clean, soft, dry, lint-free cloth. Wipe the surface in the direction of the grain to remove dirt and fingerprints. We do not recommend the use of aerosol-powered cleaners, or polishes that contain silicone, waxes, or abrasives, or are oil-based.
Dust frequently with a clean, soft, dry, lint-free cloth. Clean the unit with a slightly damp cloth and mild detergent. Rinse cloth in clear water and wring out, then wipe again to remove detergent residue. To prevent damage use a dry cloth to wipe excess moisture.
Store in a cool and dry location.
Lock the tonearm using the latch on the tone armrest.
Keep all accessories with the unit i.e. manual, power adapters, etc.
Do not stack anything on top of the unit.

11. Why I connected the powered turntable and still can not turn?

As the belt may be loose during transportation, you can open the turntable to put the belt on and it will work.

12. Why won’t my debit card work?       

Please try the following steps to pay again:
1. Confirm your pin code is correct
2. Try several times to pay
3. Pay with another credit card

13. I did not receive the user manual that came with the turntable?

Please contact us at support@retrolifeplayer.com We will send you the electronic version of the user manual instructions.

Product Operation

How do I install my turntable correctly?

Please refer to the installation guide in the product manual, make sure the turntable is placed on a stable surface, connect the power cord and audio cable, and then follow the instructions for initial setup.

The playback speed of my turntable is inconsistent, how should I adjust it?

Locate the tempo adjustment knob on the turntable and adjust it to the standard speed (usually 33 1/3 RPM or 45 RPM) according to the instruction manual.

How do I clean and maintain my turntable?

Use a special record cleaning tool and a soft brush to gently clean the record surface and stylus. Regularly lubricate the turntable bearings and check the wires for normal operation.

The auto stop function of the turntable is not working properly, what can I do?

First check the setting of the auto stop function to make sure it is activated correctly. If the problem persists, the automatic stop may need to be adjusted or calibrated.

The turntable I purchased won't turn on, what should I do?

Make sure the power cord is securely connected and plugged into a proper power outlet. Check to see if the power switch is on, or try a different power outlet.

How to replace the stylus?

According to the instructions in the product manual, gently disassemble the old stylus, and then install the new stylus. Make sure the new stylus contacts the record at the correct angle.

The sound output of the record player is too low, how to solve it?

First make sure the volume setting is moderate. Check the connections of the turntable and external audio equipment to make sure the cable plugs are secure, and also check that the speaker equipment is working properly.

Does the turntable support different sizes and types of records?

Yes, most turntables support different sizes of records, such as 12 inches, 10 inches and 7 inches. Please refer to the product manual for more information on supported record types.

My turntable is making noise, what should I do?

Clean the record and make sure the stylus is clean. Eliminate external interference, such as electronics and cables, that may be causing the noise.

How do I connect my turntable with external audio equipment?

Use a suitable audio cable to plug the audio output of the turntable into the audio input port of the external audio equipment. Select the correct source input and adjust the volume of your audio equipment to achieve the desired sound quality.

After-sales Services

I have a problem with my turntable, how do I contact after-sales service?

You can contact us at the phone number or email address provided on our customer support page. Our after-sales team will be happy to help you.

The turntable I purchased is still under warranty, how do I apply for repair?

If your product is still under warranty, please provide proof of purchase, then contact our after-sales team, they will arrange repair or replacement for you.

Can I replace the stylus or other parts myself?

It is recommended to be replaced or repaired by a professional technician to ensure proper installation and avoid damage to the product. If you are not sure, please contact the after sales team for guidance.

Are my turntable accessories covered under warranty?

The warranty coverage of accessories may be different from that of the whole machine. Please consult the product manual or contact our after-sales team for accurate information.

What are the working hours of the after-sales team?

Our after-sales team provides support during specific time slots on working days. You can find detailed working hours information on our official website Retrolifeplayer.com.

Need to talk with a record player specialist?