FAQ

1. When will my order arrive?

If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped.

We make every effort to ship your order as soon as possible. However, please allow 1-3 business days for your order to process when calculating delivery dates. Note: Delays may occur due to severe weather and/or COVID-19.

2. How do I return my product?

To return a product, fill out the form on Retrolifeplayer.com/contact with your order number, place of purchase, and other relevant information. After submission, we will contact you to begin the return process.

3. Can I request gift wrapping?

Please contact our customer service staff and present your identification to apply for a discount code. You can get in touch via:

Retrolife Facebook/Instagram Message
support@retrolifeplayer.com

4. Can I request the Student/Teacher/Soldier Code?

Yes, Please contact our Support email or send an inbox message to our social media account.

Retrolife Facebook/Instagram Message
support@retrolifeplayer.com

5. I placed my order and didn’t receive confirmation.

Be sure to check the email used to purchase the order, including the spam folder. If you have still not received confirmation, please fill out our support form at Retrolifeplayer.com/support. Our team will resend your confirmation and update your email addresses if needed.

6. How can I cancel my order?

Record Store/Vinyl orders cannot be canceled. To request a return, contact us with your order number.

You may cancel your order for our other products within one hour of ordering by submitting a form with your order number. You will receive a confirmation email once your order is fully canceled and refunded.

The refund can take 1-3 business days depending on your bank. After one hour, there is no guarantee we can stop the shipment before it leaves. If we are unable to cancel, contact us for a return authorization once you receive your order.

7. What if I typed in my address wrong?

Please fill out our form on our Support Page with your order # and the corrected address. Once your address is corrected, we will email you to confirm.

8. What is your warranty?

The return policy is for 60 days from the purchase date; however, our warranty is up to a 12-Month Warranty. After 60 days from the purchase date, we will assist in a replacement or merchandise credit provided the product is defective. If you need further assistance or clarification, please fill out the form on our Support Page.

9. What’s the best way to store my record player?

Keep record players in clean, dry locations. Keep all accessories with your unit such as the manual, power adapters, needles, etc. Do not stack anything on top of your vinyl OR record players.

10. USE & CARE

Please read Use & Care Instructions in its entirety prior to setting up and operating your Retrolife Product.
NOTE: As with any electronics maintenance, always unplug the unit from the power outlet to prevent the risk of electrical shock.

ROUTINE MAINTENANCE

1) NEEDLES
Needles can last up to 1000 hours depending on the condition of the records. We recommend cleaning your needle by using compressed air or a stylus brush to remove dust and debris as needed.
2)  BELTS
Wobble, sway, or speed-related issues are generally caused by a worn or old belt.
NOTE: Needles and Belts are consumable items that will need to be replaced as part of the regular care and maintenance of the product.
3)  TAPE DECK
Static and hissing on the playback of the cassette are generally causes of a dirty tape deck. We recommend cleaning the tape deck assembly at least once every 24 hours of use.
4)  CD/RECORDER PLAYERS
Skipping-related issues are generally caused by a dirty CD player. We recommend cleaning CD/Recorder assemblies using a CD lens cleaning kit once a year depending on the actual usage of the unit.
5)  WOOD/VENEER CABINETRY
Dust frequently with a clean, soft, dry, lint-free cloth. Wipe the surface in the direction of the grain to remove dirt and fingerprints. We do not recommend the use of aerosol-powered cleaners, or polishes that contain silicone, waxes, or abrasives, or are oil-based.
6)  ABS COMPOSITE PLASTIC/VINYL CABINETRY
Dust frequently with a clean, soft, dry, lint-free cloth. Clean the unit with a slightly damp cloth and mild detergent. Rinse cloth in clear water and wring out, then wipe again to remove detergent residue. To prevent damage use a dry cloth to wipe excess moisture.
7)  STORAGE
Store in a cool and dry location.
Lock the tonearm using the latch on the tone armrest.
Keep all accessories with the unit i.e. manual, power adapters, etc.
Do not stack anything on top of the unit.

11. Why I connected the powered turntable and still can not turn?

As the belt may be loose during transportation, you can open the turntable to put the belt on and it will work.

12. Why won’t my debit card work?       

Please try the following steps to pay again:
1. Confirm your pin code is correct
2. Try several times to pay
3. Pay with another credit card

13. I did not receive the user manual that came with the turntable?

Please contact us at support@retrolifeplayer.com We will send you the electronic version of the user manual instructions.