Question 1

I need to buy accessories for my record players.

Accepted Answer

You can purchase accessories directly on the Retrolife website:ATN-3600L Stylus: Click here ➜Replacement Ruby Stylus: Click here ➜Replacement Counterweight: Click here ➜Replacement Belt: Click here ➜Replacement Power Cord Cables: Click here ➜Replacement Dust Cover: Click here ➜If you need other accessories, please contact us.

Question 2

I want a record player with speakers.

Accepted Answer

Record Player with Built-in Speakers:R517: Click Here ➜R512: Click Here ➜HQ-KZ018: Click Here ➜RT26: Click Here ➜HQKZ008: Click Here ➜R601: Click Here ➜Turntable with Two Bookshelf Speakers:UD006: Click Here ➜SY101: Click Here ➜R612: Click Here ➜UD016: Click Here ➜

Question 3

I want to buy a turntable/record player that can connect to my Bluetooth speaker.

Accepted Answer

Turntable (No Speakers Included):ICE1: Click here ➜HQKZ-006 Pro: Click here ➜LP9: Click here ➜UD009: Click here ➜Turntable/Record Player (Speakers Included):UD006: Click here ➜R601: Click here ➜

Question 4

I want to buy speakers for my record player.

Accepted Answer

Click this link to view the speakers currently available on our website.

Question 5

Do I need to buy any additional equipment like a receiver?

Accepted Answer

No receiver is needed.If you choose a record player with speakers. These models are complete systems that can play your records right away.If you have a turntable with Bluetooth output but no speakers, you will need a Bluetooth speaker or powered (active) speakers to hear the sound.

Question 6

I want to buy a record player that can play 78 RPM records.

Accepted Answer

R612: Click here ➜

Question 7

Can the Bluetooth input and Bluetooth output functions be used at the same time?

Accepted Answer

Generally, Bluetooth input (BT IN) and Bluetooth output (BT OUT) cannot be used simultaneously on the same turntable. You can either stream music to the turntable via Bluetooth input or send audio from the turntable to Bluetooth speakers via Bluetooth output, but not both at once.

Question 8

Does the record player have an auto-stop function? Will the tonearm automatically return after playback?

Accepted Answer

Most of our record players feature an auto-stop function. Auto-stop only lifts the stylus or stops the platter, it does not return the tonearm automatically.

Question 9

What is the shipping details?

Accepted Answer

To the United StatesStandard Shipping (8 Days): FreeExpedited Shipping (4-6 Days): $18.06Priority Shipping (2-4 Days): $43.17

Question 10

What should I do if I need to change the delivery address?

Accepted Answer

Please contact us and provide the correct address as soon as possible. We’ll help update your order and make sure it is shipped to the correct location.

Question 11

Do you offer international shipping?

Accepted Answer

Currently, we only ship within the United States.However, if you are interested in purchasing a record player, feel free to send us the model or product link you’re interested in, along with the country you would like it shipped to. We’ll check and let you know if international shipping is possible for your location.

Question 12

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 13

What if I want to return or exchange?

Accepted Answer

If you wish to return a product, please follow these steps:Contact Us: Contact our after-sales support email.Obtain a Return Label: Our customer service team will provide you with a return label.Prepare the Return Package: Please pack the product in its original packaging, including all original components. Please ensure that the product is free of any signs of use, such as scratches or dents.Ship the Product: Please ship the package back to the return address we provide. Please clearly write your return authorization number on the package.

Question 14

How to install a turntable belt?

Accepted Answer

Remove the old belt: Gently remove the old belt from the motor shaft and turntable.Clean the installation area: Wipe the motor shaft and turntable with a soft cloth to remove any residual adhesive.Install the new belt: Place one end of the new belt onto the motor shaft and the other end onto the turntable. Pay attention to the direction of the belt; there is usually an arrow indicating the correct direction.Adjust the tension: Adjust the belt tension according to the user manual. Too loose or too tight tension will affect the turntable's speed and lifespan.Reset: Return the turntable to its normal position and power it on to test.Video

Question 15

My belt slips off when I turn off the turntable.

Accepted Answer

Possible reasons:Belt stretch or wear: Over time, the belt can stretch and become less elastic, causing it to slip off.Improper installation: The belt may not be installed tightly enough.Solutions:Check warranty: Your belt is covered by a 1-year warranty. If your purchase is within the warranty period, please contact our customer support with your order number, turntable model (or a photo), and your shipping address. We will replace the belt for free.Purchase a new belt: If your product is out of warranty, you can purchase a new belt here.

Question 16

How to replace a cartridge or stylus

Accepted Answer

What you'll need:New stylus: Purchase a replacement stylus that is compatible with your cartridge.Screwdriver: For securing the stylus.Magnifying glass: For detailed viewing of small components.Tweezers: For handling small parts.Cleaning fluid and a soft cloth: To clean the cartridge and stylus.Steps to replace the stylus:Power off: Always unplug the turntable before starting any maintenance.Clean the cartridge: Gently clean the cartridge with a soft cloth dampened with cleaning fluid to remove dust and debris.Remove the old stylus: The process of removing the old stylus varies depending on the cartridge model. Typically, this involves loosening a screw or screws and carefully lifting off the old stylus.Install the new stylus: Install the new stylus according to the manufacturer's instructions. Pay close attention to the correct orientation and angle.Adjust tracking force: Use a stylus force gauge to set the tracking force as recommended in your turntable's manual.Align the cartridge: If your cartridge allows for azimuth and vertical tracking angle adjustments, align it accordingly.Test: Play a record and listen for any improvement in sound quality.You can learn how to change your cartridge here. (Video)

Question 17

My turntable skips a lot. What could be the problem?

Accepted Answer

Turntable skips are a common issue that can be caused by several factors:Dirty records: Dust, fingerprints, and other contaminants on the record surface can interfere with the stylus and cause skipping.Stylus wear: Over time, the stylus can wear down, becoming less precise and unable to track the record grooves effectively.Incorrect tonearm balance: An improperly balanced tonearm can put too much or too little pressure on the stylus, leading to skipping.Warped records: Warping, often caused by moisture or heat, can distort the record surface and cause skipping.Speed fluctuations: Inconsistent turntable speed can also contribute to skipping.Improper cartridge setup: Incorrect tracking force or anti-skate settings can cause the stylus to lose contact with the groove.Solutions:Clean your records: Use a record cleaning solution and a soft brush to remove dirt and debris from your records.Check the stylus: If the stylus is worn, replace it with a new one.Adjust the tonearm balance: Refer to your turntable's manual for instructions on adjusting the tonearm balance.Inspect your records: Check your records for scratches, warps, or other damage. Replace any damaged records.Check the turntable: Ensure that the turntable is level and that the platter spins at a consistent speed. If you find any issues, consult a technician.Adjust cartridge settings: Refer to your cartridge manufacturer's recommendations for tracking force and anti-skate settings.

Question 18

How do I balance the tonearm and set the weights?

Accepted Answer

Step1:Unlock the tonearm, set the lift lever to the up position, then position the cartridge in the space between the tonearm rest and platter.Set the tonearm lift lever to the down position.Step2:Inset the counterweight onto the rear of the tonearm.Rotate the counterweight to make the tonearm balanced.Step3:Set the tonearm lift lever to the up position. Return the tonearm to its rest and lock it.Keep the counterweight still, just rotate the dial until “0” is at the top.Rotate the counterweight 1 and 3/4ths times for the recommended 3.5 grams.In the meantime, you can refer to Retrolife's installation video on Youtube.

Question 19

How to troubleshoot a turntable with low volume?

Accepted Answer

Check connections:Reconnect all audio cables: Ensure all connections are secure.Try replacing the audio cables: A faulty cable might be the culprit.Verify input selection: Make sure the correct input is selected on your amplifier or receiver.Adjust volume:Increase volume levels: Turn up the volume on your turntable, amplifier, and speakers.Adjust equalizer: Experiment with the equalizer settings to boost low or high frequencies.Inspect the stylus:Check for wear: A worn-out stylus can significantly reduce sound output.Adjust tracking force: Ensure the tracking force is set to the manufacturer's recommended value.Verify cartridge and phono preamp compatibility:Matching types: Ensure the cartridge type (MM or MC) matches the phono preamp.Adjust gain: Adjust the phono preamp's gain control if necessary.Inspect the speaker system:Check connections: Verify that the speakers are connected correctly and securely.Test speakers: Try using different speakers to isolate the issue.Seek professional help:Contact Retrolife support: If the problem persists, contact Retrolife's technical support and provide a video of the record player while it is playing for further assistance.

Question 20

How can I avoid skipping during playback?

Accepted Answer

Skipping can happen when the stylus (needle) loses contact with the grooves of the record. To minimize or prevent skipping, try the following:1. Place the turntable on a stable, level surface:Vibrations or uneven placement can cause the stylus to jump. Avoid placing the turntable near speakers, windows, or heavy traffic areas.2. Check the tracking force / tonearm weight:If your turntable has an adjustable counterweight, ensure it’s set to the recommended tracking force (usually between 2.5g–3g, depending on the cartridge/stylus). Too little weight can cause skipping, while too much can damage your records.3. Balance the tonearm properly (if applicable):Make sure the tonearm floats parallel to the platter before setting the tracking force. This helps ensure even pressure on the record.4. Inspect the stylus condition:A worn, dirty, or misaligned stylus can lead to poor tracking and frequent skipping. Clean the stylus regularly and replace it if necessary.5. Check the record condition:Warped, dusty, or scratched records can also cause skipping. Clean your records with an anti-static brush or record-cleaning solution before each play.6. Avoid vibrations during playback:Try using an isolation platform or anti-vibration feet if the floor or furniture causes movement during playback.By following these steps, you can ensure smooth and uninterrupted vinyl playback.

Question 21

How can I tell if the stylus is worn out?

Accepted Answer

The stylus (needle) is a key component of your turntable, and over time, it naturally wears down. A worn stylus can affect sound quality and even damage your vinyl records. Here are the common signs that it may need to be replaced:1. Noticeable distortion in sound:If your music sounds fuzzy, muffled, or harsh—especially in the high frequencies—it may be a sign the stylus tip is worn or damaged.2. Frequent skipping or jumping:If the needle struggles to stay in the groove or skips often (even on clean records), this could mean it's no longer tracking properly.3. Excessive surface noise:If you hear a lot of crackling, hissing, or popping that isn’t caused by record dust or scratches, the stylus may be contributing to the noise.4. Uneven or unbalanced sound from stereo channels:If one speaker sounds noticeably louder or clearer than the other, the stylus may be unevenly worn.5. Visual damage to the stylus tip:Carefully inspect the stylus under good lighting or with a magnifying glass. If the tip looks bent, chipped, blunted, or dirty beyond cleaning, it's time for a replacement.6. Time-based guideline:As a general rule, a stylus should be replaced every 300 to 500 hours of playback, depending on the material and how well it's maintained.7. Record damage:If your vinyl starts showing unusual wear or scuffs after playing, a damaged stylus may be the cause.Tip: Always use clean records and handle your stylus gently to extend its life. Replacing a stylus regularly helps protect your collection and maintain sound quality.

Question 22

How do I start playing a record?

Accepted Answer

Place the record on the platter, lift the tonearm using the cue lever, move it over the record, then gently lower it to start playback.

Question 23

What speed should I use: 33 or 45 RPM?

Accepted Answer

12" LPs usually play at 33⅓ RPM; 7" singles often play at 45 RPM. Always check your record label for the correct speed.

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