We want everyone to love the style of their space and understand that sometimes customers change their minds. For orders placed on Retrolifeplayer.com, the following return policies apply.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return
1). Our returns policy covers 60 days. If 60 days have passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
2). Please email support@retrolifeplayer.com first to get your exact return information first.
3). All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. All returns must be accompanied by a valid return authorization number (RMA) issued by Retrolife. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to the sender.
4). Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded. To set up a return for a refund please contact support@retrolifeplayer.com（TEL:8618816786055） or fill out a support request form.
5). Please be sure to include your order number and reason for your return when submitting your request
Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@retrolifeplayer.com
Refund
You will receive an email once your return shipment has been received by us. We will refund your order within 3-5 business days of receipt.
Please allow 2-4 business days for the refund to appear on your original method of payment.
