Black Friday & Holiday Frequently Asked Questions

About Discount:

Are there going to be any Black Friday/Cyber Monday sales?
Yes! To be among the first to find out, visit Retrolifeplayer.com and sign up for our newsletter! You will receive an email when we release the information on our Black Friday/Cyber Monday Deals!

Does Retrolife offer price matching on promotions?
At Retrolife, selling directly through our own website gives us the opportunity to offer promotions and special discounts directly to our customers. 

We recognize that at times our customers may not be able to take advantage of these due to the timing of their purchase. While we do not have a price-match policy, we would encourage you to sign up for our Retrolife newsletter so that you are the first to know about an upcoming promotion and can take advantage of it next time you visit us!

About Shipping & Delivery:

When will my order arrive?
If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped.

Allow up to 24 business hours for your order to process when calculating delivery dates. (Note: Additional delays may occur due to severe weather or other carrier delays.)

Standard Shipping: allow 7-10 business days for delivery via FedEx Ground, UPS, and more.
Expedited Shipping: allow 4-6 business days for delivery via FedEx Air, UPS Air, and more.
Priority Shipping: allow 2-4 business days for delivery. All products will be shipped via UPS Next Day Air or FedEx Next Day Air, and more.

For a more information, please check our order status page or email us.

My order never arrived. What should I do?
Sometimes, packages can be lost or delayed during shipping. To track your package, please check the latest updates on your shipment's status via the 17track platform.

If your package becomes lost in transit or delivery fails, Retrolife will directly contact the shipping carrier to resolve the issue with minimal inconvenience to you. If we are unable to locate your package, we will send you a replacement item of the same model at no additional cost. Please include your order number or a screenshot of your order when contacting us.

About Order:

Why is my credit card being declined?
Please try the following steps to pay again:

• Confirm your pin code is correct
• Try several times to pay
• Pay with another credit card

Can I change my shipping address after placing an order?
Yes, you can. If you need to modify your shipping address, please contact our customer service team as soon as possible and provide us with your correct shipping address.

How will I know when my order is shipped?
Orders are processed within 1 business day. You will receive an email with the tracking number of your order. You can use this number to follow the progress of your order from us to you! (Some orders have already shipped, but the tracking number may not update in the email right away. It usually refreshes within 2–3 days, and we guarantee the record player will arrive within a week.)

What if I ordered the wrong color?
If you realize you've ordered the wrong color, please contact our customer support team as soon as possible. Be sure to have your order number ready. We'll do our best to accommodate your request and assist you with a color exchange.

How can I cancel my order?
To cancel your order, please contact our customer service team as soon as possible.
For orders that have not yet shipped: We can cancel your order directly without any fees.
For orders that have already shipped: You can either refuse the delivery or request a return upon receiving the package. Please note that a shipping fee will be deducted for returned orders. If the item has been opened, a 15% restocking fee will be applied based on the item's selling price.

Does Retrolife offer gift packaging that does not show what is in the box?
While the packaging of our items shows the contents (which product, included accessories, etc), it does not include an invoice revealing the cost of the item.

About Return & Refund:

Holiday Return Policy
Any orders placed on Retrolifeplayer.com are eligible for our 60-Day Return Policy.

How do I return the item?

You can follow these steps to initiate a return:

• Contact Customer Service: Please email our customer support team at support@retrolifeplayer.com with your order number and reason for return. If possible, please attach any relevant images or videos. Our customer service representative will get back to you shortly with a return shipping label.
• Pack Your Item: Please carefully repack the turntable and all accessories in the original packaging, ensuring that everything is securely enclosed.
• Affix the Return Label: Attach the return shipping label provided by our customer service team to the outside of the package.
• Ship Your Return: Contact your local shipping carrier to arrange a pickup for your return package. Please use the provided return shipping label.
• Process Refund: Once we receive your return at our US warehouse, we'll process it as quickly as possible. Your refund will be issued once the item has been inspected.

How long will it take to process my return?
When a product is returned, the item is tested by our Returns Team. Once the item is tested, the refund will be issued. The turnaround time is 2-3 weeks from the date we receive the item. 

About Warranty

All products purchased on RetrolifePlayer.com come with a 3-year limited warranty.

Warranty Covers

• Manufacturing defects
• Motor and speed issues
• Tonearm, counterweight, and preamp faults
• Bluetooth and power-related failures

Not Covered

• Accidental damage or misuse
• Unauthorized repairs or modifications
• Products bought outside RetrolifePlayer.com
• To claim warranty service, provide your order number or proof of purchase.