Thank you for choosing Retrolife! To ensure a great shopping experience during our Halloween sale, we've crafted the following return and exchange policy specifically for our turntables:
1. 60-Day Return and Exchange Window:
- 60-Day No-Questions-Asked Return: You may return your purchase for a full refund within 60 days of receipt, provided the product is in its original condition with all accessories included.
- 60-Day Warranty: If you encounter any manufacturing defects within 60 days of purchase, we will offer a free repair, replacement, or refund at our discretion.
2. Return Conditions:
- The returned product must be in its original packaging, including the original box, manuals, and warranty card.
- The product must be free of scratches, stains, or any damage that would affect its resale value.
- The product must not have been tampered with or modified.
3. Return Process:
- Initiate a Return: Within the specified return period, please contact our customer support team with your order number, product model, and a detailed description of the issue.
- Review and Approval: Our customer support team will review your request and inform you of the next steps.
- Return Shipment: If your return is approved, please ship the product back to us in its original packaging to the address provided by our customer support team.
- Refund or Replacement: Once we receive the returned product and verify that it meets our return conditions, we will process your refund or replacement as quickly as possible.
4. Refund Method:
- Original Payment Method: Your refund will be issued to the original payment method used for your purchase.
- Processing Time: Please allow 3-7 business days for the refund to be processed.
5. Shipping Costs:
- Manufacturer Defects: We will cover the return shipping costs for products with manufacturing defects.
- Customer Returns: You will be responsible for the return shipping costs for non-defective products.
6. Special Notes:
Damage Due to Personal Reasons: Damages caused by accidental drops, water exposure, or other personal reasons are not covered by our return policy.
7. Additional Notes:
Sound Quality: As sound quality is subjective, we recommend consulting with audio professionals or trying different stylus types if you are unsatisfied with the sound.