Email: support@retrolifeplayer.com
SNS: +15855511308
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Get $30-$100 off on Retrolife turntable record players during our Halloween sale! Additionally, save $80 off over $500 Use code HALLOWEEN80 at checkout. For bulk orders, please contact us.

Accessories like styluses, cleaning kits, speakers, and stands are not individually discounted, you can enjoy $80 off your entire purchase when you spend $500 on turntables and accessories combined. Use code HALLOWEEN80 at checkout.

We will process your order within 1-2 business days. Orders may be shipped using FedEx, UPS, or other carriers. If your order contains multiple items, it may ship from different warehouse locations.

Shipment & Delivery:
Standard Shipping (6-8 Business Days): Free
Expedited Shipping (4-6 Business Days): $18.06
Priority Shipping (2-4 Business Days): $43.17

Once your order has shipped, we will send you an email with your tracking number. This can be used to track your order.

*Note: We cannot ship items to P.O. Boxes, and APO/FPO/DPO addresses. Please double-check your shipping address before submitting your order. If you happen to catch that you entered the wrong address, email us with the correct shipping address before your order is shipped.

You'll get an email with a tracking number as soon as your order is on its way. Just copy and paste this number into 17Track to see where your package is.

Select all products purchased on our website that are warranted for one year from the date of purchase.

*Our 1-year warranty service is limited to all purchases made directly from Retrolifeplayer.com. For purchases not made directly from Retrolifeplayer.com, please contact the retailer you purchased from.

Before determining that your product is indeed malfunctioning, please consult your user manual for proper usage.
If you have product questions outside the manual instructions, it is best to contact our Consumer Support Team for assistance.
If you find your unit to be malfunctioning, your warranty covers defects in materials and workmanship for a period of ONE YEAR (for qualified products) from the date of purchase on our website.

If a defect exists, we will:
1. Troubleshoot and provide replacement parts as deemed necessary.
2. Exchange the product with a functional equivalent.

Thank you for choosing Retrolife! To ensure a great shopping experience during our Halloween sale, we've crafted the following return and exchange policy specifically for our turntables:

1. 60-Day Return and Exchange Window:

• 60-Day No-Questions-Asked Return: You may return your purchase for a full refund within 60 days of receipt, provided the product is in its original condition with all accessories included.
• 60-Day Warranty: If you encounter any manufacturing defects within 60 days of purchase, we will offer a free repair, replacement, or refund at our discretion.

2. Return Conditions:

• The returned product must be in its original packaging, including the original box, manuals, and warranty card.
• The product must be free of scratches, stains, or any damage that would affect its resale value.
• The product must not have been tampered with or modified.

3. Return Process:

• Initiate a Return: Within the specified return period, please contact our customer support team with your order number, product model, and a detailed description of the issue.
• Review and Approval: Our customer support team will review your request and inform you of the next steps.
• Return Shipment: If your return is approved, please ship the product back to us in its original packaging to the address provided by our customer support team.
• Refund or Replacement: Once we receive the returned product and verify that it meets our return conditions, we will process your refund or replacement as quickly as possible.

4. Refund Method:

• Original Payment Method: Your refund will be issued to the original payment method used for your purchase.
• Processing Time: Please allow 3-7 business days for the refund to be processed.

5. Shipping Costs:

• Manufacturer Defects: We will cover the return shipping costs for products with manufacturing defects.
• Customer Returns: You will be responsible for the return shipping costs for non-defective products.

6. Special Notes:
Damage Due to Personal Reasons: Damages caused by accidental drops, water exposure, or other personal reasons are not covered by our return policy.

7. Additional Notes:
Sound Quality: As sound quality is subjective, we recommend consulting with audio professionals or trying different stylus types if you are unsatisfied with the sound.