There can be a number of reasons that you may be unable to connect to your speakers using Bluetooth.

• Interference from other devices (wireless routers, streaming devices, etc)
• Another device is already paired to the speakers.
• Bluetooth is not enabled on the speaker or audio source.

The following steps will help you get your audio source connected to your speakers:

• Confirm the speaker is set to Bluetooth.​
• Confirm the device is paired to the speaker.​
• Confirm no other devices are paired to the speaker​
• Check the volume level of the source device (PC, Phone, etc).​
• Confirm the source device is within 33 feet of the speakers with line of sight​
• Check for sources of interference nearby – wireless routers, microwaves, etc.​
• Press the Bluetooth reset button on the back of the speaker.
• Turn Bluetooth off on the source device and turn it back on.
• Ensure the speakers and audio source are not too close to other wireless devices.

If the connection issue persists, please contact us and send us the brand and model of your speakers for testing.

If you've noticed that your turntable isn't as loud as your CD player or Bluetooth mode at the same volume level, rest assured that that is completely normal.
- If you can hardly hear your turntable, be sure to confirm that you have the internal preamp turned on (Line), that you have it connected to an external preamp or the PHONO input on your amplifier or receiver.

- Due to the way vinyl records are mastered and manufactured there are limits to how loud they can be without causing tracking issues for the stylus.

It's because of this volume limit that records sound warmer and more dynamic than digital recordings. If the volume difference is too drastic, upgrading your cartridge to one with a higher output or a preamp with a higher gain level may help boost the volume, but may also introduce more distortion into the signal at high volume levels.

I am having trouble installing my belt.
Your belt should be relatively loose to prevent motor noise from entering playback and maintain excellent speed
consistency. Please review our belt installation video here or contact us if you are having trouble installing your belt. Belts are covered under 3-year warranty. Outside of warranty, replacement belts are available here for $24. Under normal use, your belt will need to be replaced after about 1,000 playing hours.

• Do you have a turntable with a built-in preamp? Have you switched to the correct mode? If the answer to both of these questions is "no," you may need to switch your turntable to the correct mode or use an external preamp.
• Is your stylus secure? Sometimes, the stylus may become loose when you first remove the stylus cover. If you’re unsure, please email us a photo of the cartridge, and we’ll be happy to assist you.

• Make sure that you have removed the plastic guard that protects the stylus.
• Check that your stylus is not loose (this sometimes happens when you first remove the stylus guard). If you are unsure, please send us an email with a picture of your cartridge and we will take a look.

Your belt is probably stretched or worn out. Belts are covered under 3-year warranty. Within warranty, please contact us with your turntable model and preferred shipping address for a replacement belt. Outside of warranty, belts are available here.

• Are your records dirty, damaged, or warped? Does this skipping occur across all of your records? Damaged, dirty, or defective records are to blame for many tracking issues like skipping or looping.
• Make sure that there is no dust or debris on your stylus tip.
• Still having tracking problems? Contact us!

There are a number of possible causes for a stylus that skates across records. These steps will help find the cause for any skating you might be experiencing.

• Confirm the stylus guard is removed.
• Confirm the stylus is not missing from the cartridge.
• The turntable should be on a flat surface, an unlevel surface can cause the stylus to swing or track out of the grooves.
• Check the stylus for dust or debris that can build up over time.
• The anti-skate setting should match the tracking weight of the tonearm, if not it can cause skipping.
• When you first balance the tonearm, the anti-skate setting should be 0. If you rebalance the tonearm, set anti-skate back to 0 before starting.
• Check the records for dust or debris that may be causing the stylus to jump from the groove.
• Try different records, it can be difficult to detect scratches in records that could cause skipping.
  
  If your turntable is still skipping after this, please reach out to our Customer Experience team directly. We would love the opportunity to get you back to enjoying your records again!

• Make sure you are only using one phono preamp. If your turntable has a built-in phono preamp enabled, then do not connect to the PHONO input on your receiver or powered speakers. Passing the signal through two phono preamps will result in severe distortion. You can also disable the turntable's built-in preamp if you want to connect to the PHONO input on your receiver or speakers.
• Make sure that your speakers are not vibrating your turntable. If you are hearing distortion at higher volumes only, then it probably means speaker vibrations are getting back to your stylus.
• If you are only using one preamp and still get severe distortion, then your stylus might be damaged. Please send us a photo of your stylus and we will help out.

• Hum is often due to something environmental (e.g. EMI/RFI) or setup/connection-related.
• Try connecting the turntable's power adapter to a different wall outlet. We strongly recommend connecting directly to the outlet (avoiding surge protectors, power strips, and even power conditioners).
• Electronic devices, light dimmers, fluorescent lamps, TVs, and anything with a wireless transmitter (or anything that shares a common ground with your turntable) can contribute to hum. Try completely unplugging nearby electronics/appliances (so that they are receiving no power whatsoever) or try moving your setup to a different location in your home.
• If you have an extra pair of RCA interconnects available, try connecting these to your turntable. It is not uncommon for some noise to enter the signal path via the RCAs.
• If you are still having trouble, please contact us and let us know what troubleshooting steps you have already tried.

• Is this problem occurring across all your records? Damaged, dirty, or defective vinyl often leads to excessive surface noise.
• Are you regularly cleaning your records with a record brush? Dust and debris can quickly accumulate in record grooves. New records are not always clean! In fact, there is often a ton of debris on new vinyl. Make sure you use a record brush before you put the needle down on a new record.
• Make sure that there is no dust or debris on your stylus.
• When a cartridge is brand new, the stylus suspension can be a bit stiff. This can lead to amplified surface noise and slightly "harsh" sound. If your stylus is still new, give it 15-20 hours to fully break-in. Surface noise will usually decrease during the break-in period.

Please contact us with your record player model and preferred shipping address. If your turntable is under warranty, we will provide a replacement motor for no charge. Outside of warranty, we can provide a replacement motor for a small fee.

Make sure you are using the correct AC adapter. Please use the original adapter included in the packaging. If you have lost yours, replacement AC adapters are available here. If the power adapter is lost, contact us within the 3 year warranty period, and we will send you a replacement.

If you are using the correct AC adapter, please contact us.