When will my order arrive?

If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped. Allow up to 1-2 business days for your order to process when calculating delivery dates. (Note: Additional delays may occur due to severe weather or other carrier delays.) Standard Shipping: allow 7-10 business days for delivery via FedEx Ground, UPS, and more.Expedited Shipping: allow 4-6 business days for delivery via FedEx Air, UPS Air, and more.Priority Shipping: allow 2-4 business days for delivery. All products will be shipped via UPS Next Day Air or FedEx Next Day Air, and more. For a more information, please check our order status page or email us.

How do I add my coupon code, merchandise credit, and/or gift card?

Once you have selected all devices/vinyl for your order, go to your shopping cart and select Checkout located at the bottom of your order. You will then be redirected to the checkout out page where you can insert your coupon code in the box on the top right side of your screen. Note you may only use one coupon code per order. If there is an automatic promotion in place, you will not be able to use another coupon code with your order.

Can I change my shipping address after placing an order?

Yes, you can. If you need to modify your shipping address, please contact our customer service team as soon as possible and provide us with your correct shipping address.

How can I check the delivery status of my package?

To track your package, you can use 17TRACK, a worldwide package tracking service. By entering the tracking number provided to you into the 17TRACK website or mobile app, you can get real-time updates on your package's location and delivery progress.

If I want to purchase a large quantity of turntables, will I receive a discount?

Yes, we offer discounts for bulk purchases of turntables. Please contact our customer service team for a customized quote based on your specific needs.

The turntable I purchased is still under warranty, how do I apply for repair?

If your product is still under warranty, please provide proof of purchase (your order number or order screenshot, then contact our after-sales team, they will arrange repair or replacement for you.The return policy is for 60 days from the purchase date; however, our warranty is up to one year. After 60 days from the purchase date, we will assist in a replacement or merchandise credit provided the product is defective. Please provide relevant proof (order number or order screenshot, turntable image or video).

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All-in-One Record Player
R512
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HQ-KZ018
T522
SY102
Multi-Function Turntable
RT15
Turntable & Speaker Sets
UD006
SY101
UD016
R612
Component Turntables
ICE1-V2
HQKZ-006
HQKZ-006 White
Suitcase & Portable
R609
R601
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