Warranty Policy

Every Retrolife product we sell is designed to meet and exceed your expectations. We are dedicated to providing excellent quality. Select all products purchased on our website that are warranted for three year from the date of purchase. ( * Our 3-year warranty service is limited to all purchases made directly from Retrolifeplayer.com. For purchases not made directly from Retrolifeplayer.com, please contact the retailer you purchased from.)

Before determining that your product is indeed malfunctioning, please consult your user manual for proper usage. If you have product questions outside the manual instructions, it is best to contact our Consumer Support Team for assistance.

If you find your unit to be malfunctioning, your warranty covers defects in materials and workmanship for a period of 3-YEAR (for qualified products) from the date of purchase on our website. If a defect exists, we will:

1. Troubleshoot and provide replacement parts as deemed necessary.
2. Exchange the product with a functional equivalent.

Limited Warranty Terms and Conditions

Terms of this limited warranty shall be null and void and Retrolife shall have no liability if the defect reported is the result of the product being used within an application or environment other than its intended use, has been subjected to misuse, abuse, accidental damage, or has been exposed to adverse environmental conditions. This includes, but is not limited to damage resulting in a defect caused by dropping or mishandling, incorrect line voltages, power surges, improper wiring, improperly rated fuses or circuit breakers, insufficient ventilation or acts of god. Additionally, any product whose serial number has been altered or removed is not covered by this warranty.

If you have any questions, please chat online or email support@retrolifeplayer.com.

Q: Does the warranty apply if the product was received as a gift or purchased from another platform?

A: Our warranty applies to products purchased through our official website retrolifeplayer.com.

If the product was received as a gift, the warranty is still valid as long as the original purchase was made through our official website. In this case, we may require the original order number or proof of purchase to verify warranty eligibility.

If you are unable to access the original order information, please contact the original purchaser so they can provide the necessary details for verification.

For products purchased from third-party platforms or unauthorized sellers, warranty coverage may not apply. However, we are still happy to offer basic troubleshooting support and technical guidance to help identify and resolve common issues.

If you need assistance, feel free to contact our support team with a short description of the issue, and we will do our best to help.