We support a variety of payment methods to meet your needs. Currently, we accept the following payment methods:

PayPal: You can use your PayPal account to make payments, which is a safe and convenient online payment method.

Credit Cards: We accept major credit cards, including Visa and Mastercard.

Apple Pay: If you are an Apple device user, you can use Apple Pay for quick payments.

Klarna: We also support Klarna, which offers you flexible installment payment options.

Yes, sales tax may apply depending on your shipping destination within the United States.

United States: We are required to collect sales tax based on the laws and regulations of each U.S. state. The applicable tax will be automatically calculated and displayed at checkout once you enter your shipping address.

Other countries/regions: For international orders, local taxes such as VAT, customs duties, or import fees may apply based on the destination country’s regulations. These charges are determined by your local customs office and are the responsibility of the customer.

Once you enter your shipping address during checkout, the system will automatically calculate and display any applicable taxes based on your location and local tax laws. You’ll see the exact tax amount before completing your purchase.

There are many reasons why your credit card might be declined. Here are some of the most common reasons:

Billing address and phone number not on file: Please make sure that your credit card company has your billing address and phone number on file, and that the address format you are using is the same as the address format on file with your credit card company.

Incorrect credit card information: Please double-check your credit card information to ensure that all information is entered correctly, including your name, credit card number, expiration date, and card verification code.

Bank issues: Your order may be declined due to insufficient funds or exceeding your preset daily spending limit.

Here are some solutions you can try:

Check your billing information: Please log in to your credit card account and confirm that your billing address and phone number are correct. If there are any errors, please correct them promptly.

Check your credit card information: Please double-check the credit card information you entered to ensure that all information is correct.

Contact your bank: If you believe there is no problem with your credit card, please contact your bank to find out if there are any restrictions or holds.

Try using PayPal: You can use PayPal as an alternative payment method on our checkout page. PayPal Express can help you complete the checkout process easily.

Yes, you will receive a confirmation email shortly after placing your order. This email will contain details about your order.

Once your order has shipped, we will send you an email containing your tracking number. This can be used to track your order.

Orders can be shipped using UPS, FedEx, USPS, or other carriers.

We strive to ship all orders within 24 business hours.

Delivery times vary depending on the type of product you ordered:

Turntables: Turntables typically take approximately 2-8 days to arrive.

Accessories: Accessories usually take about 10-15 days to be delivered.

You can usually enter the tracking number on the carrier's website (e.g., USPS, FedEx, UPS) or a third-party tracking website to see the status of your shipment.

If you haven't received a tracking number or can't find it, you can contact the customer service of the store or platform where you placed the order. They should be able to provide you with the tracking information or help you locate your order.

Sometimes, there may be delays in updating the tracking information. If you notice that your tracking information is not updating, you can contact the carrier or the store's customer service for assistance.

Standard Shipping: 8 Days --- Free
Expedited Shipping: 4-6 Days --- $18.06
Priority Shipping: 2-4 Days --- $43.17

• Document the damage: Please take photos of the damaged packaging, the damaged product(s), and the shipping label. These photos will be important evidence for your claim.
• Contact us: Please report any shipping damage to us as soon as possible by contacting us.
• Cooperate with the investigation: We will file a claim with the carrier. You may be required to provide additional information or cooperate with the carrier's investigation.

To help us process your claim quickly, please provide the following information when you contact us:

• Your order number
• The name and quantity of the damaged product(s)
• A detailed description of the damage
• The photos you took (of the packaging, the damaged product(s), and the shipping label.

Depending on the extent of the damage and the specific circumstances, we may offer the following forms of compensation:

• Product replacement: If the product is severely damaged, we will replace it with a new one.
• Refund: If the product cannot be replaced, or if you do not wish to have it replaced, we can offer a refund.
• Partial refund: If the product is only slightly damaged and the damage does not affect its use, we may offer a partial refund.

At Retrolife, we want to ensure you are completely satisfied with your purchase. We offer a 60-day hassle-free return and exchange policy for products purchased directly from us within the United States. If you are not satisfied with your purchase for any reason, simply return it in its original packaging within 60 days for a full refund.

If you wish to return a product, please follow these steps:

1. Contact Us: Contact us or fill out the return form yourself and we will get back to you within 1-2 working days.
2. Obtain a Return Label: Our customer service team will provide you with a return label.
3. Prepare the Return Package: Please pack the product in its original packaging, including all original components. Please ensure that the product is free of any signs of use, such as scratches or dents.
4. Ship the Product: Please ship the package back to the return address we provide. Please clearly write your return authorization number on the package.

You will receive an email once your return shipment has been received by us. Your refund should be issued within 8-10 business days. Once your refund is issued, allow 2 to 3 business days for the refund to be posted to the account you used to place the order.

Return shipping costs are typically the responsibility of the customer, unless the product is defective or we shipped the wrong item.

The following Retrolife products are warranted for parts and labor for a specified period from the date of original purchase and are subject to the warranty terms and conditions.

• Record players: Three-year warranty
• Speakers: Three-year warranty
• Tables: Three-year warranty
• Accessories: Varies by product (consumable parts such as styluses, rubber belts are not covered under warranty)
  Exclusions: Consumable parts, including but not limited to batteries, styluses and rubber belts

Your warranty covers:

• Defects in workmanship or materials.
• Defects in original parts and accessories included with the product.

This warranty includes, but is not limited to, the repair, replacement, or refund of the purchase price, at Retrolife's discretion.

Please retain all original packaging to return your product for a refund or warranty replacement. Our products are specially packaged to protect them from any damage during shipping, and without this packaging, returns may be damaged.

When a product is returned for replacement, we manually inspect it for defects. Once the product is inspected, we ship out the replacement product. The turnaround time is approximately 1-2 weeks from the date we receive the product.

Once your replacement is shipped, you will receive an email with the tracking number for your replacement.