1. Will I receive an order confirmation?
Shortly after you have placed your order, you will receive an email confirmation with your order details.

2. How do I track my order?
Once your order has shipped, we will send you an email with your tracking number. This can be used to track your order.

Click and Track Order

3. How will my order be shipped?
a. Orders may be shipped using FedEx, UPS, or other carriers.
b. In the United States your order will be shipped from the California warehouse.
c. In Europe (except the United Kingdom) your order will be shipped from the German warehouse.

4. How long until my order ships?
Please allow 1-2 business days for your order to process when calculating delivery dates. Note: Delays may occur due to severe weather and/or COVID-19.

5. How long will it take to receive my order?
a. Our shipping providers routinely deliver Monday to Friday, excluding holidays.
b. If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped.
c. Shipments are subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
d. *We cannot ship items to P.O. Boxes, or APO/FPO/DPO addresses.

6. Shipping Method & Delivery Time

Shipping Method	Countries	Delivery Time	Shipping Cost
Standard Shipping	United States & Europe (Except United Kingdom)	8 Business Days	Free
Expedited Shipping	United States & Europe (Except United Kingdom)	4-6 Business Days	$18.06
Priority Shipping	United States & Europe (Except United Kingdom)	2-4 Business Days	$43.17

 

7. What locations do you ship to?
Ground Shipping is available within the United States (Except Alaska, Hawaii & Puerto Rico.) and Europe (except the United Kingdom).

8. Can I change the delivery address of my package after it has been shipped out?
The purchaser is responsible for providing the correct mailing address. We do not make address adjustments unless notified. Please double-check your shipping address before submitting your order.
A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

If you happen to catch that you entered the wrong address you can email us: support@retrolifeplayer.com. Once shipped we will not be responsible for the wrong address.

9. What happens if my order is damaged?
We take great care in packing your order to ensure it gets to you in perfect condition. In the unlikely event, that your order is damaged during shipping, please take pictures of the box, any damage to your product, and the shipping label. You can report any shipping damage to us by contacting us within 60 days of delivery. At that time, we will open a claim with the carrier.