HOW CAN WE HELP?
Order & Shipping
Need an update on an existing order?
We can help with:
- Order status
- Shipping and tracking
- Delivery questions
- Damaged packages
- Missing items
- Order cancellation requests
- Shipping address questions
Product Questions
Not sure which Retrolife record player or turntable is right for you?
Ask us about:
- Built-in speaker record players
- Turntables with external speakers
- Bluetooth record players
- Bluetooth input and output
- Compatible speakers and headphones
- Record sizes and playback speeds
- Cartridges and replacement styli
- Product features
- Accessories
- Product availability
Tell us what you're looking for and how you plan to use your record player, and we'll help you compare suitable options.
Setup & Troubleshooting
Already have a Retrolife record player and need help?
Our support team can help with common questions about:
- Initial setup
- Tonearm and counterweight setup
- Record playback
- Turntable platter operation
- Sound and speaker connections
- Bluetooth connections
- RCA connections
- Auto-stop
- Cartridge and stylus questions
- Unusual noise or playback issues
For troubleshooting requests, include your model number and a clear description of what is happening. Photos or a short video may help us identify the issue more quickly.
Returns & Exchanges
Need to return or exchange a product purchased directly from Retrolife?
Eligible purchases made through retrolifeplayer.com may be returned or exchanged within 60 days, subject to the current return policy.
Before sending a product back, please contact our support team so we can provide the appropriate next steps.
Warranty Support
Need help with a product issue after your purchase?
Products purchased directly from retrolifeplayer.com are covered by a 3-year warranty, subject to the applicable warranty terms and exclusions.
When contacting us about a warranty issue, please provide your order number, product model, and a description of the problem.
Business & Bulk Orders
Interested in purchasing Retrolife products for your business, store, event, or other project?
Contact us about:
- Bulk orders
- Wholesale opportunities
- Business inquiries
- Product sourcing
- Commercial projects
Creator & Affiliate Partnerships
Are you a content creator, reviewer, publisher, or affiliate interested in working with Retrolife?
Partnership opportunities may include:
- Affiliate marketing
- Product gifting
- Product reviews
- UGC
- Content creation
- Discount codes
- Seasonal campaigns
- Product launches
Contact Us
WHAT TO INCLUDE IN A SUPPORT REQUEST
Help Us Resolve Your Question Faster
For order or product support, the following information can help us identify the issue more efficiently.
- Order Number: Include your order number whenever your question concerns an existing purchase, return, replacement, or warranty claim.
- Product Model: Tell us the exact model of your Retrolife product, such as R517, R512, UD006, R609, R612, or ICE1-V2.
- Description of the Issue: Explain what you're experiencing, when the issue started, and whether anything changed before the problem occurred.
- Photos or Video: For damaged products, unusual sounds, playback problems, connection issues, or visible damage, photos or a short video can help our support team understand the issue.
- Purchase Channel: If you purchased your Retrolife product through a retailer or marketplace rather than retrolifeplayer.com, please tell us where you purchased it.
Please do not send passwords, payment-card information, or other sensitive information.
SUPPORT BY PURCHASE CHANNEL
Where Did You Buy Your Retrolife Product?
Purchased Directly From Retrolife
If you purchased from retrolifeplayer.com, our customer support team can assist with your order, returns, exchanges, warranty questions, setup, and troubleshooting according to our applicable policies.
Purchased From Amazon or Another Retailer
For order status, refunds, cancellations, or returns, please contact the retailer or marketplace where you originally purchased the product.
If you need product information or assistance understanding your Retrolife product, you can still contact our support team. Warranty eligibility and service may depend on the original purchase channel and applicable warranty terms.
RETROLIFE CUSTOMER SUPPORT
Support for Your Vinyl Listening Experience. From choosing your first record player to setting up a new turntable or troubleshooting an existing system, we're here to help.
Customer Support
Business & Partnerships
Support Hours
Monday–Friday
Response Goal
Within 12 business hours