Modern Bluetooth Turntable & Bookshelf Speakers Bundle RetroLife HQKZ-006

1. Will I receive an order confirmation?

Shortly after you have placed your order, you will receive an email confirmation with your order details.

2. How do I track my order?

Once your order has shipped, we will send you an email with your tracking number. This can be used to track your order.

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3. How will my order be shipped?

1)  Orders may be shipped using FedEx, or other carriers.
2)  In the United States your order will be shipped from California warehouse.
3)  In the Europe (Except United Kingdom) your order will be shipped from German warehouse.

4. How long until my order ships?

Please allow 1-2 business days for your order to process when calculating delivery dates. Note: Delays may occur due to severe weather and/or COVID-19.

5. How long will it take to receive my order?

1) Our shipping providers routinely deliver Monday to Friday, excluding holidays.
2)  If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped.
3) Shipments are subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
4) *We cannot ship items to P.O. Boxes, and APO/FPO/DPO addresses.

6. Shipping Method & Delivery Time

7. What locations do you ship to?

Ground Shipping is available within the United States (Except Alaska, Hawaii & Puerto Rico.) and Europe (Except United Kingdom).

8. Can I change the delivery address of my package after it has been shipped out?

The purchaser is responsible for providing the correct mailing address. We do not make address adjustments unless notified. Please double-check your shipping address before submitting your order.
A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

If you happen to catch that you entered the wrong address you can retrolifeplayer.com/page/contact with the correct shipping address before your order is shipped, or Email support@retrolifeplayer.com. Once shipped we will not be responsible for the wrong address.

9. What happens if my order is damaged?

We take great care in packing your order to ensure it gets to you in perfect condition.

In the unlikely event, your order is damaged during shipping, please take pictures of the box, any damage to your product, and the shipping label.

You can report any shipping damage to us by contacting us within 60 days of delivery. At that time, we will open a claim with the carrier.

We want everyone to love the style of their space and understand that sometimes customers change their minds. For orders placed on Retrolifeplayer.com, the following return policies apply.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return

1). Our returns policy covers 60 days. If 60 days have passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
2). Please email support@retrolifeplayer.com first to get your exact return information first.
3). All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. All returns must be accompanied by a valid return authorization number (RMA) issued by Retrolife. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to the sender.
4). Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded. To set up a return for a refund please contact support@retrolifeplayer.com（TEL:8618816786055） or fill out a support request form.
5). Please be sure to include your order number and reason for your return when submitting your request

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@retrolifeplayer.com

Refund

You will receive an email once your return shipment has been received by us. We will refund your order within 3-5 business days of receipt.

Please allow 2-4 business days for the refund to appear on your original method of payment.

One-Year Limited End-User Warranty

Every Retrolife product we sell is designed to meet and exceed your expectations. We are dedicated to providing excellent quality. Select all products purchased on our website that are warranted for one year from the date of purchase. ( * Our 1-year warranty service is limited to all purchases made directly from Retrolifeplayer.com. For purchases not made directly from Retrolifeplayer.com, please contact the retailer you purchased from.)

Before determining that your product is indeed malfunctioning, please consult your user manual for proper usage. If you have product questions outside the manual instructions, it is best to contact our Consumer Support Team for assistance.

If you find your unit to be malfunctioning, your warranty covers defects in materials and workmanship for a period of ONE YEAR (for qualified products) from the date of purchase on our website. If a defect exists, we will:

1. Troubleshoot and provide replacement parts as deemed necessary.
2. Exchange the product with a functional equivalent.

Limited Warranty Terms and Conditions

Terms of this limited warranty shall be null and void and Armer shall have no liability if the defect reported is the result of the product being used within an application or environment other than its intended use, has been subjected to misuse, abuse, accidental damage, or the product has been exposed to adverse environmental conditions. This includes, but is not limited to damage resulting in a defect caused by dropping or mishandling, incorrect line voltages, power surges, improper wiring, improperly rated fuses or circuit breakers, insufficient ventilation or acts of god. Additionally, any product whose serial number has been altered or removed is not covered by this warranty.

If you have any questions, please chat online or email support@retrolifeplayer.com.