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If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped.
We make every effort to ship your order as soon as possible. However, please allow 1-3 business days for your order to process when calculating delivery dates. Note: Delays may occur due to severe weather and/or COVID-19.
SFree Standard Shipping: allow 8-12 business days for delivery.
Expedited Shipping: allow 4-6 working days for delivery.
Priority Shipping: allow 2-4 business days for delivery.
To return a product, fill out the form on Retrolifeplayer.com/contact with your order number, place of purchase, and other relevant information. After submission, we will contact you to begin the return process.
IPlease contact our customer service staff and present your identification to apply for a discount code. You can get in touch via:
Retrolife Facebook/Instagram MessageSupport@retrolifeplayer.com
Yes, Please contact our Ssupport email or send inbox message our social media accountSupport Email: email@example.comINS: https://www.instagram.com/retrolife_player/FB: https://www.facebook.com/Retrolifeplayer
Be sure to check the email used to purchase the order, including the spam folder. If you have still not received confirmation, please fill out our support form at Retrolifeplayer.com/support. Our team will resend your confirmation and update your email addresses if needed.
Record Store/Vinyl orders cannot be cancelled. To request a return, contact us with your order number. You may cancel your order for our other products within one hour of ordering by submitting a form with your order number. You will receive a confirmation email once your order is fully cancelled and refunded. The refund can take 1-3 business days depending on your bank. After one hour, there is no guarantee we can stop the shipment before it leaves. If we are unable to cancel, contact us for a return authorization once you receive your order.
Please fill out our form on our Support Page with your order # and the corrected address. Once your address is corrected, we will email you to confirm.
The return policy is for 60 days from the purchase date; however, our warranty is up to 12-Month Warranty. After 60 days from the purchase date, we will assist in a replacement or merchandise credit provided the product is defective. If you need further assistance or clarification, please fill out the form on our Support Page.
Keep record players in clean, dry locations. Keep all accessories with your unit such as the manual, power adapters, needles, etc. Do not stock anything on top of your vinyl OR record players.
Why I connected the power turntable still can not turn? As the belt may be loose during transportation, you can open the turntable to put the belt on and it will work.
Why won’t my debit card work? Please try the following steps to pay again:1. Confirm your pin code is correct2. Try several times to pay3. Pay with another credit card
I did not receive the user manual that came with the turntable?Please contact us at firstname.lastname@example.org We will send you the electronic version of the user manual instructions.
Know More Fault Self-checkhttps://retrolifeplayer.com/blogs/fault-self-check